Respect

Honour the strong desire to help, ensuring that volunteer efforts are both meaningful and purposeful.

Collaboration and Engagement

Actively listen to spontaneous volunteers—value their local knowledge and skills for positive, productive engagement.

Cultural Awareness

Acknowledge the significance of local culture, networks, and history. These elements are crucial for effective emergency management and the well-being of the volunteers.

Empowerment and Ownership

Support self-organised efforts by recognising the importance of volunteers feeling ownership and empowerment over community issues.

Holistic Approaches

Consider the emotional, physical, and intellectual contributions of volunteers. Support their involvement in a comprehensive manner that benefits both them and the community.

Governance and Accountability

Demonstrate commitment, responsibility, and accountability. Engage respectfully and ensure inclusive communication at all levels.

Safety and Inclusion

Create a safe environment where volunteers can contribute effectively and feel valued for their efforts.

Support and Communication

Foster active, inclusive conversations that support volunteer agency, freedom, and self-organisation.

Reciprocity

Ensure that the spontaneous volunteers are recognised and appreciated for their contributions, reinforcing a sense of reciprocity.